Ylvi Diary With Secret Pen

Shipping

We deliver anywhere in South Africa using trusted courier partners.

• Standard delivery (3–5 business days): R150
• Expedited delivery (1–2 business days): R190
• In-store collection: Free

Delivery timelines are estimates and may vary based on courier capacity and your location.

Deliveries to outlying or special locations (including farms, game reserves, mines, and government institutions) may incur an additional courier surcharge. Where applicable, this surcharge will be communicated to you for approval before your order is dispatched.

For full details, please see our Shipping & Delivery Policy .

Returns & Refunds

Returns are handled fairly and in accordance with the Consumer Protection Act.

• Online purchases: You may return an item within 7 business days of delivery (cooling-off period), provided it is unused, in original packaging, and in a resaleable condition.
• Defective goods: If an item is defective, you are entitled to a repair, replacement, or refund within 6 months of delivery, as prescribed by the CPA.
• Exclusions: Certain hygiene- or safety-sensitive items may not be eligible for return unless defective.

Proof of purchase is required for all returns. Return shipping costs may apply unless the return is due to an incorrect or defective item supplied by us.

For full details, please see our Returns & Refunds Policy .